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Redelephants Is The Best Way To Buy!

About Us RedElephants.com is completely dedicated to your total satisfaction. At RedElephants.com we are dedicated to making your shopping experience the best possible, and that's why we have a 100% satisfaction guarantee. If you aren't satisfied with anything you order from us, for any reason, simply send it back to us within 14 days, and we'll be happy to refund your credit card for the amount of the merchandise! Again, we want to make sure your shopping experience is the absolute best possible. If there is anything at all we can do to help you, just let us know! If you have any suggestions or comments please email us at sales@redelephants.com or call 256-355-9539
Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept Visa, Mastercard and Discover. You may send your credit card information via phone, fax, snail mail or over the Internet. You may order and pay with credit card online 24 hours a day/seven days a week, or by telephone, Call 256-355-9539 (10am - 6pm CST Monday-Friday). We do not accept fax orders. The "Bill to:" name and address which you provide us must be the same as those on your monthly credit card statement.
Shipping And Handling We always ship USPS Priority Mail or UPS unless the customer specifies differently. Insert information on your Shipping and Handling on the order form. Shipping & Handling Charges may vary depending on weight and destination. Shipping & Handling Charges are non-refundable. We do not ship outside the United States.

While we make every attempt possible to ensure that your package is delivered in perfect condition, there will be times when an item may arrive damaged. In this case, you should call us or send us an email and we'll rectify the situation right away.
Delivery Schedule We deliver your order right away. We will normally send your order to you in 3 to 7 business days.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. We try to keep our product database current and only list items that are in stock, but sometimes delays in updating our inventory database occur and an item is offered for sale that is no longer in stock. If an item you order is out of stock it will usually NOT be back-ordered. This is due to the fact that restocking of an item may take several months or the item may have been discontinued by the manufacturer. You will be notified of the out of stock item as soon as we become aware of it. The remainder of your order will be shipped as usual. Your credit card charge will be adjusted accordingly. If your payment was by check or money order a refund check will be mailed to you. At your request we will notify you when the item is back in stock.
Tax Charges Tax payable on Alabama in-State orders only. All other States are tax free. All orders outside Alabama are tax free and you should click the exempt button to reduce tax to zero.
Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 Bit Encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. We encrypt every order to protect your credit card number and personal information. Encryption is a process by which we use software to scramble your credit card number and personal information in transit to Redelephants.com Your data remains scrambled even when it is stored on our machine. We have also installed Internet Security 2015 Firewall to defend our system. You can be assured that it is safe to use your credit card on our Secure Server. Secure Socket Layer (SSL) certificate secure Redelephants.com website.

We have taken every precaution to make your transactions secure. All account information submitted to us is safely isolated from unauthorized Internet access. Nevertheless, if you prefer, we also offer you the option of submitting your order by telephone or by mail.
Guarantee We guarantee your satisfaction. All of our products come with a 14 day no quibble guarantee. At RedElephants.com we are dedicated to making your shopping experience the best possible, and that's why we have a 100% satisfaction guarantee. If you aren't satisfied with anything you order from us, for any reason, simply send it back to us within 14 days, and we'll be happy to refund your credit card for the amount of the merchandise.

All of our products are covered by this 14 Day Money-Back Guarantee*. If you are dissatisfied with an item you have purchased from us, you may return it within 14 days of its delivery for a refund of the item's purchase price, less the shipping and handling charge and a 25% Restocking Fee. Your return shipping costs will not be reimbursed. To qualify for this guarantee the return shipment date must be no more than 14 days after the delivery date of the order. All returned merchandise must be in "like new" condition, in its original box, with all included parts, instruction sheets, certificates and warranties. If you receive damaged or defective merchandise you must notify us within five (5) days of its delivery date.
Reaching Us If you need to reach us, please email us on: Sales@redelephants.com, alternatively, you can call on us at 256-355-9539 or fax us on 256-355-9539 or write to us at: Redelephants 1711 Central Parkway SW Unit - O Decatur, AL. 35601
Privacy Policy RedElephants.com will not disclose buyer's information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. We respect your right to privacy. Redelephants will never rent, sell, trade, or give away any customer provided information. The information we receive during the order process is only released to those persons directly involved in the filling or shipping of the customer's order. All other correspondence with Redelephants will be kept completely private within Redelephants.

Your mailing address and email address may be used infrequently by Redelephants to send you our sales announcements. If you do not want to receive these mailings, just let us know, your name will be removed from our mailing list.
Returns Policy We guarantee your satisfaction. All of our products come with a 14 day no quibble guarantee. At RedElephants.com we are dedicated to making your shopping experience the best possible, and that's why we have a 100% satisfaction guarantee. If you aren't satisfied with anything you order from us, for any reason, simply send it back to us within 14 days, and we'll be happy to refund your credit card for the amount of the merchandise.

All of our products are covered by this 14 Day Money-Back Guarantee*. If you are dissatisfied with an item you have purchased from us, you may return it within 14 days of its delivery for a refund of the item's purchase price, less the shipping and handling charge and a 25% Restocking Fee. Your return shipping costs will not be reimbursed. To qualify for this guarantee the return shipment date must be no more than 14 days after the delivery date of the order. All returned merchandise must be in "like new" condition, in its original box, with all included parts, instruction sheets, certificates and warranties. If you receive damaged or defective merchandise you must notify us within five (5) days of its delivery date.

CONTACT
REDELEPHANTS
1711 Central Parkway SW Unit-O
Decatur, AL 35601
Phone: 256-355-9539

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